Privacy Policy

Last updated: 15 July 2026

Qafala-e-Hijaz Hajj Umrah & Services (Pvt.) Ltd. respects your privacy and handles your personal information responsibly.

Information We Collect

When you submit a form or request package information, we may collect:

Name
Email address
Phone or WhatsApp number
Departure city
Travel type and selected package
Number of travellers
Travel requirements and message

We may also collect limited technical information such as browser type, device information and IP address for website security and spam prevention.

How We Use Your Information

We use your information to:

Respond to your inquiry
Provide package details or quotations
Contact you by email, phone or WhatsApp
Assist with travel, accommodation, flights, transport and documentation
Improve our website and services
Prevent spam and misuse

When you submit a form, a notification is sent to info@qafalaehijaz.com, and a confirmation email is sent to the email address you provided.

Sharing Your Information

We do not sell your personal information.

Where necessary to provide your requested service, information may be shared with authorised staff, airlines, hotels, transport providers, visa representatives, travel partners or government authorities.

Cookies and Browser Storage

The website may store limited preferences in your browser, such as:

Selected currency
Compared packages
Guide checklist progress
Dismissed notices

These preferences help improve your website experience.

Data Security and Retention

We take reasonable steps to protect your information from unauthorised access, loss or misuse.

Your information is retained only for as long as necessary to manage your inquiry, booking, legal obligations or business records.

Your Rights

You may contact us to:

Request access to your information
Correct inaccurate information
Request deletion where legally permitted
Stop promotional communication

Contact Us

For privacy questions, contact:

Qafala-e-Hijaz Hajj Umrah & Services (Pvt.) Ltd.

Email: info@qafalaehijaz.com
Phone: +92 335 3000037
Address: Office # 7/8, Fazal Deen Plaza, Opp. DHA II gate 2, Main GT Road, Rawalpindi