Hajj and Umrah support services including visa guidance, air ticket assistance, hotel coordination and transport support.
Pilgrim Services
Services
Practical coordination for Hajj and Umrah—from selecting a suitable package to reviewing documents, accommodation, flights and transport.
How We Help
Support at each stage of your plan
The exact service depends on the selected package, travel dates and current availability. Confirm the final scope with the team before payment.
01
Hajj package guidance
Compare package duration, category or Maktab details, accommodation, travel dates, price, inclusions and exclusions.
- Package comparison
- Room-sharing options
- Clear inclusion review
02
Umrah planning
Discuss suitable options based on travel dates, duration, hotel level, room arrangement, flights and family requirements.
- Date and duration planning
- Hotel preference review
- Family requirements
03
Document guidance
Review the documents currently requested for the selected journey and traveller profile before submission.
- Document checklist
- Application guidance
- Missing-detail follow-up
04
Flight assistance
Review available flight options when air tickets are separate from the displayed package or need individual confirmation.
- Departure-city options
- Route discussion
- Airfare inclusion check
05
Accommodation coordination
Discuss hotel category, location, approximate distance, room sharing, meal plan and availability for the selected dates.
- Makkah and Madinah stays
- Occupancy choices
- Meal-plan details
06
Transport coordination
Confirm the airport, intercity and local transfer arrangements listed in the selected package.
- Airport transfers
- Intercity movement
- Package transport review
07
Pre-departure preparation
Review confirmed travel dates, package notes, required documents and practical information before departure.
- Confirmed itinerary review
- Important package notes
- Preparation checklist
08
Family and group requirements
Share rooming, mobility and group requirements early so the team can discuss suitable available options.
- Room allocation needs
- Mobility considerations
- Group coordination
Simple Process
From initial requirement to confirmed details
A clear sequence helps both the traveller and the team confirm the right information before booking.
- 01
Share your requirements
Tell us the journey type, dates, departure city, group size and room preference.
- 02
Review available options
Compare suitable packages and identify the differences that matter to your group.
- 03
Confirm package details
Check pricing, inclusions, exclusions, accommodation, flights and transport in writing.
- 04
Proceed with the agreed plan
Complete the required documents and payment steps provided for the selected package.
Before Payment
Details you should confirm
Package information can vary by date and availability. Ask for the latest written details for the option you select.
Compare Packages✓
Final package priceConfirm the selected occupancy and currency.
✓
Accommodation detailsReview hotel, location, sharing and meal information.
✓
Flights and transportCheck what is included and what requires a separate quote.
✓
Inclusions and exclusionsRead the package notes and optional charges carefully.
Need help choosing?
Discuss your pilgrimage requirements with the Qafala team.
Get in Touch