Terms of Service
Last updated: 15 July 2026
These Terms apply when you use the Qafala-e-Hijaz website, submit an inquiry, request a quotation, or book a Hajj or Umrah service.
1. Package Information
Package prices, dates, hotels, flights, transport, room arrangements and inclusions shown on the website are subject to availability and final written confirmation.
Prices displayed in PKR, USD or GBP may be manually entered package prices and are not necessarily live currency conversions.
2. Booking and Payment
Submitting an inquiry does not confirm a booking.
A booking is confirmed only after:
- Package details are agreed in writing
- Required traveller information is provided
- The required payment is received
- Qafala-e-Hijaz issues booking confirmation
Customers should verify the payment recipient and package details before making any payment.
3. Traveller Responsibilities
Customers must provide accurate names, passport details, contact information and required documents within the requested time.
The traveller is responsible for ensuring that their passport, visa documents, vaccinations, permits and other travel requirements are valid. Official Hajj and Umrah procedures may change according to Pakistani and Saudi authorities.
4. Changes to Travel Arrangements
Flights, hotels, transport, schedules and other services may change because of airline decisions, government instructions, operational requirements, weather or circumstances outside our control.
Where necessary, a reasonably similar alternative may be offered.
5. Cancellation and Refunds
Cancellation and refund eligibility depend on:
- The selected package
- Date of cancellation
- Airline and hotel rules
- Visa or service-provider charges
- Government policies
- Non-refundable payments already made
Any applicable cancellation deductions or refund terms will be explained in the confirmed quotation or booking agreement. Official Hajj substitution and refund procedures may also apply.
6. Website Inquiries
Information submitted through website forms will be used to respond to the inquiry and provide relevant package information.
Submitting a form does not guarantee price, availability, visa approval or booking confirmation.
7. Limitation of Responsibility
Qafala-e-Hijaz will provide agreed services with reasonable care but is not responsible for delays, cancellations, entry refusal, lost baggage or disruptions caused by airlines, hotels, authorities or circumstances beyond its reasonable control.
8. Privacy
Personal information submitted through the website is handled according to our Privacy Policy.
9. Updates to These Terms
We may update these Terms when our services, website features or official travel requirements change. The latest version will be published on this page.
10. Contact
Qafala-e-Hijaz Hajj Umrah & Services (Pvt.) Ltd.
Email: info@qafalaehijaz.com
Phone: +92 335 3000037
Address: Office # 7/8, Fazal Deen Plaza, Opp. DHA II gate 2, Main GT Road, Rawalpindi